Privacy Policy - Cleanly

1. Introduction

TechHive SIA ("we", "us", or "our") operates the Cleanly mobile application (the "App"). TechHive SIA is a company registered in Latvia (EU) and acts as the data controller for personal data processed in connection with the App.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use the App and related services, in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. By using the App, you acknowledge that your personal data will be handled as described in this Privacy Policy.

2. Data Controller and Contact

Company: TechHive SIA
Registered Country: Latvia
Company Address: Palejas, Jaungulbene, Jaungulbenes pagasts, Gulbenes novads - LV-4420
Company Registration Number: 40203631053
Contact Email: info@cleanlysport.com

For All Users:

EU/UK/EEA: Full GDPR rights apply directly.
Non-EU (e.g., US, Canada, Australia): Equivalent protections via GDPR's global reach; contact us for access/deletion requests.

You may contact us at the email address mentioned with any questions, requests to exercise your rights, or complaints regarding this Privacy Policy.

3. Categories of Data We Process

a) Information You Provide to us

Basic account information (if applicable), such as username, email address, sport, and gender.
Ingredient names or product information and related details you input or scan using the App.
Communications you send to us (support emails, feedback, bug reports)

b) Information collected automatically

To ensure the security, stability, and improvement of the App, we may collect certain technical and usage information, such as:

Device identifiers, operating system, App version, and crash or performance logs.
IP address and general region, used for security, abuse prevention, and service quality monitoring.

This information is generally collected in a way that does not directly identify you or is stored separately from direct identifiers.

4. Purposes and Legal Bases for Processing

We process personal data only where we have a lawful basis under GDPR. For each purpose below, the typical legal bases are indicated in brackets.

To provide and operate the App, including ingredient/product scanning, display of results, and core functionality [contractual obligation; legitimate interests].
To maintain and improve the App, including debugging, performance monitoring, and feature development [legitimate interests].
To ensure the security and integrity of the App, including fraud prevention, abuse detection, and incident response [legal obligation; legitimate interest].
To respond to your questions, feedback, or support requests [contractual obligation; legitimate interest].
To comply with legal obligations, regulatory requirements, or enforce our rights (e.g. record‑keeping, responding to lawful requests from you.) [legal obligation; legitimate interest].

We do not use your data in fully automated computer processes like AI or algorithms to make important decisions about you that legally affect your rights or have a similarly serious impact on you, as defined under GDPR rules.

5. Data Storage & Security

Data is stored securely using industry-standard safeguards
Access is limited to authorized personnel only
We take reasonable technical and organizational measures to protect data

No system is 100% secure, but we actively work to minimize risk.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to:

Provide and support the App and its features.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.

In general:

Technical and log data are kept for a limited period needed for security, troubleshooting and analytics, then aggregated or deleted.
Support communications are kept for as long as needed to manage your request and maintain appropriate records.

You may request deletion of your personal data at any time, subject to applicable legal retention obligations (see section "Your Rights").

7. Sharing of Data

We do not sell or rent personal data. We may share data only with:

Legal authorities, when required by law.

All partners are required to comply with GDPR standards.

8. Your Rights under GDPR

Under GDPR and other applicable laws, you may have the following rights in relation to your personal data:

To access your personal data.
To correct inaccurate or incomplete data.
To request the deletion of your data in certain circumstances.
To request that we restrict processing in certain cases.
To object to processing based on legitimate interests.
To receive your data in a structured, commonly used, machine‑readable format, where technically feasible.

You can submit a request by contacting us at info@cleanlysport.com. We may need to verify your identity before acting on your request and may deny requests where an exception under GDPR applies (for example, where processing is required by law).

9. Children's Privacy

The App is not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal data from children under 16. If you believe that a child under 13 has provided us with personal data, please contact us immediately at info@cleanlysport.com so that we can take appropriate steps to delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in the App, legal requirements, or data protection practices. Updated versions will be made available in the App and will indicate the date of the latest revision. Where required by law, we will notify you of material changes (for example, via in‑App notice) and, where necessary, seek your consent.

11. Contact

If you have questions about this Privacy Policy, contact:
info@cleanlysport.com